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Policies

Privacy Policy

Gulora Flower Studio (“Gulora”) respects your privacy. This policy explains what we collect when you use this website and place an order, and how we use it.

What we collect

  • Your details: name, mobile number and (optionally) email address.
  • Delivery details: recipient's name, address, PIN code, phone number (optional) and your card message.
  • Order details: products, delivery date and slot, amount and payment status.
  • Technical data: IP address and basic device information, used to prevent fraud and abuse.
  • Payments: processed by Razorpay. We receive only a payment reference and status, never your card, UPI or bank details.

How we use it

  • To prepare and deliver your order, and to contact you or the recipient about it.
  • To send order updates by WhatsApp, SMS or email.
  • To provide customer support, handle refunds and keep records required by law.
  • To prevent fraud and misuse of our website.

We do not sell your personal information. We will only send marketing messages if you ask us to, and you can opt out at any time.

Who we share it with

  • Our delivery staff, only what is needed to deliver your order.
  • Razorpay, to process payments.
  • Our hosting, email and messaging providers, who process data on our behalf.
  • Authorities, where required by law.

Cookies & local storage

We store your shopping bag, the delivery PIN code you checked and your light/dark theme preference in your browser so they are remembered between visits. These are not used to track you across other websites.

To improve the shop, we count anonymous visits: which pages and products are viewed, what is added to the bag and whether checkout is started. Your browser keeps a random ID for this; it is not linked to your name, phone or email, is never shared with anyone, and the records are deleted after about 13 months. We do not use advertising or third-party analytics cookies.

How long we keep it

We keep order records for as long as needed to fulfil the order and to meet our legal, tax and accounting obligations. Anonymous visit statistics are deleted after about 13 months.

Your rights

You can ask us to access, correct or delete your personal information, or withdraw consent, by contacting us. We will respond within a reasonable time and as required by the Digital Personal Data Protection Act, 2023.

Grievances

For privacy concerns or complaints, contact our grievance officer at the details on our contact page. See Contact Us.

Last updated: 9 October 2026