Refund & Cancellation Policy

Cancelling an order

• Up to 4 hours before your delivery slot starts: cancel for a full refund, or reschedule once at no charge (subject to slot availability).
• Less than 4 hours before the slot: flowers have usually been bought and prepared, so the order can't be cancelled. We'll still try to reschedule if you contact us quickly.
• Same-day orders: can be cancelled within 30 minutes of ordering for a full refund.
• To cancel or reschedule, message us on WhatsApp or call with your order number.

Quality issues

If your flowers arrive damaged, wilted or noticeably different from what you ordered, send us a photo within 2 hours of delivery. We respond within 30 minutes during working hours and will offer a free replacement or a full or partial refund, depending on the issue.

Late or missed deliveries

If we deliver more than one hour after your slot ends, or fail to deliver because of an error on our side, you can choose a replacement delivery or a full refund.

When a refund doesn't apply

• The address or recipient phone number provided was incorrect, or the recipient was unavailable or refused the delivery.
• Natural variation in colour, size or bloom stage, or an announced substitution of equal or greater value.
• Issues reported more than 2 hours after delivery, or caused by improper care after delivery.

How refunds are paid

• Online payments are refunded to the original payment method within 5–7 business days of approval.
• Cash-on-delivery orders are refunded by UPI or bank transfer within 5–7 business days.
• If money was debited but your order wasn't confirmed, the payment is refunded automatically by Razorpay, usually within 5–7 business days. Contact us if you don't receive it.

Contact

WhatsApp or call us. More options on our contact page.

Last updated: 9 October 2026